Shipping and Refund Policy
Shipping Policy
1. Expenses: Shipping costs and any tax, custom, fee or other cost or expense, foreseeable or unforeseeable, shall be borne solely by the client. If you wish the Product to be insured and/or delivered by any other way other than standard courier service, you must indicate so and pay any applicable additional charges. You must pay any taxes, customs and fees incurred with respect to your order.
2. Processing your order may take up to 7 days.
3. Deliveries usually take less than 10 days to arrive, however in rare cases they can take up to 60 days.
4. A Product will be deemed delivered to the client, a designated location, delivery point or representative of the client, including a member of the family, or any other person or authority entitled to receive the respective Product. We use third-party couriers to deliver orders, and we are not responsible for any third-party acts or omissions including lost or delayed orders. Orders are sent out through regular shipping. If you wish to have them sent with insurance coverage or through express delivery, email us first at support@frettclockworks.com before purchasing to receive a quotation
5. Shipping Costs. Shipping costs are non-refundable in any case. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns and Refunds Policy
6. Please note, we only accept returns of unused, undamaged Products, with original packaging, tags and marks intact. Missing accessories, damaged or negligently packaged Products will not be refunded.
7. You will be responsible for paying for your own shipping costs for returning your item.
8. Once your package has arrived, you should open and examine it to make sure that the Products meet your order. If you wish to return a Product inform us as soon as possible, and avoid removing the tags, altering, or washing the Product or its packaging.
9. You may return an unused Product for any reason whatsoever, undamaged and in its original packing, within 7 days as of delivery. You may not return any Products after 7 days or more as of delivery.
10. As per section 5 above, you may not cancel your order when it's already printed or shipped or when the Product is returned damaged. If delivery has been documented in proximity to occurrence, we will deny a claim for fault unless you provide equivalent documentation. Therefore, to avoid inconvenience we suggest you document any Product immediately upon receipt. We do not accept refund requests based on cause.
11. Our returns policy allows cancellation after 7 days or more as of the date of receipt.
12. To process your return and refund your order, we require a receipt or equivalent proof of purchase.
13. Please do not send your purchase back to the manufacturer. Instead, ask us for the return address. Shipping cost will be shouldered by the buyer.
14. Any Product not in its original condition is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery, will not be returned or refunded.
15. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
16. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 to 72 hours.
17. A few standard Products are offered on the Website and may be refunded, but custom-made Products cannot be refunded.